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![PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/b929bfa4bb0e626a9dcc157d3dfa37d33aaec606/3-Figure2-1.png "PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar")
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