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DOC) CHAPTER 2: The Gap Model of Service Quality | Ngoc Tram Tang Hai - Academia.edu
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A gap model of purchasing's internal service quality: Concept, case study and internal survey - ScienceDirect
Service Quality Gap Analysis Model, Parasuraman, Zeithaml, and Berry - YouTube
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Developing the Models of Service Quality Gaps: A Critical Discussion | Semantic Scholar
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The Servqual Model – The Gap Model of Service Quality | Quality Gurus
PDF] The measurement of service quality by using SERVQUAL and quality gap model | Semantic Scholar
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